Royal Grow – Shipping Policy

Last Updated: 12 September 2026

At Royal Grow, we are committed to delivering your fragrance collection safely, securely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are normally processed within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

2. UK Delivery

We currently offer delivery across the United Kingdom.

Standard UK Delivery: 2–5 working days after dispatch.

Delivery times are estimates and may occasionally be affected by courier delays, adverse weather, public holidays or circumstances outside our reasonable control.

Royal Grow will always aim to deliver your order within the delivery timeframe stated at checkout. Where no specific delivery period has been agreed, UK consumer law generally requires delivery without undue delay and no later than 30 days after the contract is entered into.

3. Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Where Royal Grow offers free delivery promotions, the applicable terms will be displayed on the relevant promotional page or at checkout.

4. Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after your parcel has been collected by the courier.

5. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact Royal Grow as soon as possible.

Additional delivery charges may apply where a parcel needs to be re-dispatched because incorrect information was supplied by the customer, subject always to applicable consumer rights.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant courier.

If an order is confirmed as lost in transit, Royal Grow will work with the customer to resolve the issue appropriately.

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

7. Damaged Parcels

Please inspect your parcel when it arrives.

If your order arrives visibly damaged, please contact Royal Grow as soon as reasonably possible and provide photographs of the packaging and product where requested.

This helps us investigate the issue with the courier and arrange an appropriate resolution.

Your statutory rights relating to faulty, damaged or misdescribed goods are not affected by this policy.

8. Delivery Responsibility

Royal Grow will remain responsible for the goods until they are delivered to you, except where the customer has independently arranged a carrier that Royal Grow did not offer as a delivery option, subject to applicable UK law.

9. Returns & Cancellation

For most online purchases, UK consumers have a 14-day cancellation period beginning when they receive their goods, subject to applicable exceptions.

If a customer exercises their cancellation right, they generally have a further 14 days to return the goods. Royal Grow will process eligible refunds within the legally required timeframe after receiving the returned goods or appropriate evidence of return.

For hygiene-sensitive products such as fragrances, any applicable legal exceptions concerning sealed goods that are unsuitable for return after opening will apply.

This does not affect your legal rights if goods are faulty, damaged or not as described.

10. Contact Us

If you have any questions regarding delivery, tracking or your order, please contact:We aim to respond to customer enquiries as quickly as reasonably possible.