Shipping policy
Last Updated: November 14, 2026
Thank you for shopping at Sufian Store! We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy to understand how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
2. Shipping Destinations
Sufian Store primarily serves customers in the United States.
Shipping availability depends on the destination and product availability. Customers can check available shipping options during checkout.
3. Shipping Time
Estimated delivery times are as follows:
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Standard Shipping: 5–10 business days.
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Expedited Shipping: 2–5 business days, where available.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout before the customer completes the purchase.
Any available free shipping offers or promotional shipping discounts will be clearly displayed on our website.
Additional shipping charges may apply depending on the delivery location and selected shipping method.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
You can use the tracking number to monitor your shipment through the shipping carrier's website.
Please allow 24–48 hours for tracking information to become active after dispatch.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us immediately at muhammadsufian917@gmail.com.
We will do our best to update the address before the order is shipped. Once an order has been dispatched, address changes may not be possible.
7. Delayed or Lost Shipments
Although we work with reliable shipping providers, occasional delivery delays may occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review the tracking information and work with the shipping carrier to investigate the issue.
If a shipment is confirmed lost, we will work with the customer to provide an appropriate resolution in accordance with applicable consumer laws.
8. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
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Your order number.
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A description of the damage.
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Clear photographs of the damaged product and packaging.
Our customer support team will review your request and help arrange an appropriate solution, which may include a replacement or refund.